Frequently Asked Questions

When you trust AVGearPro with your Professional Audio, Stage Lighting & Video Equipment needs, you're buying from one of the most trusted used equipment sellers globally. We stand behind all the gear we sell and offer warranties.  We are a small family owned company that was born and raised in the entertainment industry and have been around it for 5 decades. We have actually done the same production work, both on and off-stage that our clients do and we have actually used the same equipment that we sell in real-world environments so that helps us to better understand our clients and their specific needs and we truly understand how important details, good communication and follow up is as we know our clients are dealing with live production deadlines and we really understand there is no such thing as tomorrow in the entertainment Industry and the show must go on! 

We have clients who put their trust in us when they're in urgent need of some gear due to a last minute show or some gear went down on a previous gig as they know, the staff at AVGearPro will do everything possible to get the gear they need as fast as the process allows. We have shipped gear to Arenas & Stadiums where some major Tours need gear urgently and we’ve been able to have hard to find gear meet the Tour for their specific dates.


 

No, There is no cost to sell equipment on our site. We do have requirements that must be meet in order to sell equipment on our site to ensure our clients get the best quality equipment available and is sold in working condition. If you would like to sell your equipment with AVGearPro, Please contact us at info@avgearpro.com or give us a call - International +1(877) 921-GEAR, or Local USA +1(845) 789-2751
 

 Yes. We require most of our trusted vendors & network partners to provide a limited warranty to ensure our clients get the equipment as described in the listing, in working order unless otherwise noted. Many used warranty duration's are between 48 hours to 7 days starting immediately upon delivery of the shipment, but some offer warranties between 30-90 days or longer, and some warranties maybe the remaining the balance from a new factory warranty. Ocassionaly you may find an "As is" peice if gear but in that case, would be noted. Please check the warranty terms with your account manager on the exact item you are purchasing. Warranty info will be stated on your final Invoice. Please see website warranty section for details.

We buy, sell and ship almost anywhere in the world! We have clients and vendors in over 50 different countries.

Yes, We have our own insurance policy that cover pre-owned equipment should an issue arise during the shipping process. 

  Yes! AVGearPro has partnered with top nationaly recognized finance companies to offer financing to qualified buyers up to 100% on purchases up to $250,000  For more imformation, please call +1(877) 921.GEAR

Yes, We sell most brands of new equipment at competitive pricing. See our line card for some of the brands we sell. Please contact us at +1(877)921.GEAR or Local +1(845)789-2751 for details.

NOAny VAT, Taxes, Customs & Duties fees that may apply will be billed on your invoice. Buyer is responsible for any additional costs the may occur including after shipment. 

All Sales are final unless Stated in Writing By AVGearPro inc.

Late payments.
 All Payments are due upon order of equipment unless otherwise stated in wrighting. AVGearPro may impose a Late fee of 15% plus and cost incorred If the customer fails to pay an invoice for services on time unless payment arrangements are agreed to prior.

Deposits and Final Payment. If a user puts a deposit down on equipment, the balance is due immediately when equipment is ready to ship. If use fails to pay the balance on time, we may impose a late fee penalty of 15%. 

 If a user has a deposit on equipment and fails to pay balance and or respond in a timely manner including after 30 days past due, User may forfeit their deposit. We will make every attempt to contact the user prior and in return, it's the users responsibility to keep in contact with us and update us on the situation. Any late payment arragements MUST be in writing from AVGearPro.    

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